Privacy Policy

This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users (each, a "User") of our website (the "Site"). This Privacy Policy applies to the Site and all products and services offered by us.

Information We Collect

We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, fill out a form, place an order, or engage with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mobile phone number, mailing and shipping address, and payment or credit card information. We may also automatically collect certain technical data such as your IP address, browser type, and how you interact with our website.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

How We Use Your Information

We use your personal information to process and fulfill your orders, manage your account, provide customer service, send order and shipping updates, and—where you have opted in—send promotional offers and marketing communications, including by SMS/text message. We also use it to improve our website, prevent fraud, and comply with legal obligations.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Share Your Information

We are committed to protecting your personal information and ensuring it is not used inappropriately. We share personal information only with trusted service providers who help us operate our business—such as payment processors, shipping carriers, and customer service or IT support providers—and only to the extent needed to perform those services. We may also disclose information when required by law. We do not sell your personal information.

• Your personal information will not be shared or sold to third parties or affiliates for the purpose of marketing or promotional activities.
• Text messaging originator opt-in data and consent will remain confidential and will not be shared with any third parties.

SMS/Text Messaging

By providing your mobile phone number, you consent to receive text messages from Coffee Warehouse related to your orders, account, and (where opted in) promotions. Message frequency varies, and message and data rates may apply.

SMS consent is not shared with third parties or affiliates. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at sales@coffeewarehouse.ca.

Changes to This Privacy Policy

We have the discretion to update this Privacy Policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at sales@coffeewarehouse.ca.