Call us at +1 (888) 742 - 1777

Frequently Asked Questions

Here, you'll find answers to our most frequently asked questions. Whether you're looking for information on our shipping policies, product warranty, or customer service, this section is designed to help you quickly find the information you need. If you have any further questions, feel free to reach out to our support team.

How can we help?

FAQ

How does the Miele product warranty work?

Your Miele coffee machine comes with a 1 year warranty on all parts and labour. We are a Miele warranty and service centre, therefore, if you had any issues during and after the warranty period, we will be happy to help.

How does the Jura product warranty work?

Your Jura Coffee Machine comes with a 2 year warranty on all parts and labour. Should you have any warranty or service requirements, please feel free to contact us at: support@coffeewarehouse.ca

How does the Breville product warranty work?

Your Breville Coffee Machine comes with a 1 year warranty on all parts and labour. All Breville service and warranty issues are exclusively handled by Breville Canada Directly. You can reach them at +1 (855) 683 - 3535.

How does the De'Longhi product warranty work?

All service and warranty issues are handled by De'Longhi Canada. You can contact them at 1-888-335-6644.What happens if the vacuum needs warranty work? Do I have to send it back to you? 

Ordering

What currency do you charge?

Canadian Dollars in Canada and USD in the US.

Do you sell used / refurbished machines?

No. We Do Not. Every item sold is brand new in its original box. 

Is your online checkout system secure?

Absolutely. We have gone to great lengths to ensure our customers enjoy the most up to date security features on our checkout page. If you look closely at our URL, you will see the "HTTPS://" before our domain name. That indicates the security of the website and our check out page. 

What tax rate do you charge?

When ordering online, Sales Taxes are charged based on the billing and shipping address. Once you have input your Billing/Shipping address, the system will automatically adjust for that province's taxes accordingly. WE DO NOT CHARGE PST FOR BC AND QUEBEC CUSTOMERS.

What happens if I find a better price?

We price match. All we need is the link to the same product being sold at a lower price. We offer a 90 day price match guarantee on all items.

Can I cancel my order?

We completely get it, we change our minds too! Once an order is placed, we are able to alter or cancel it within 24 hours after order submission. After that period, if the item is shipped, the customer is responsible for the shipping cost.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Which method do you use for Free Shipping?

We mostly use Canada Post & UPS. Items over $100 are signature required.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Where do you ship from?

Ontario, Canada.

How Long will it take for my package to arrive? (free shipping option)

Depending on where we need to ship:

  • Ontario and Quebec (Montreal) usually about 2-3 business days.
  • BC and Alberta usually about 4-5 Business Days.
  • Other Provinces generally about 3-4 Business Days.
What if there is no one home to accept the package when the package arrives?

All shipments over $100 are signature required. That means if no one is present to accept and sign for the package, the package will be sent to the closest Canada Post location to be picked up at your convenience. Also, a notice will be left to notify you of the location of the package. 

What if I wanted to return the coffee machine?

While we wish could, once the box is opened, we are unable to accept it back. 
In the rare event that an item does not work out of the box, please call us +1 (888) 742 - 1777 or send an email to support@coffeewarehouse.ca

About Coffee Warehouse

What are your working hours?

Our working hours are: (Eastern Standard Time) 

Mon-Fri: 10am - 5pm 

Sat: 11am - 5pm 

Sundays: Closed.

Where are you located?

Richmond Hill, Ontario, Canada. #3-8910 Yonge St.

How long have you been in business?

We have been proudly serving Canadians Since 1999.

Get in touch

Have questions about your order, or a general enquiry?