Frequently Asked Questions

Your Miele coffee machine comes with a 1 year warranty on all parts and labour. We are a Miele warranty and service centre, therefore, if you had any issues during and after the warranty period, we will be happy to help.

Your Jura Coffee Machine comes with a 2 year warranty on all parts and labour. Should you have any warranty or service requirements, please feel free to contact us at: support@coffeewarehouse.ca

Your Breville Coffee Machine comes with a 1 year warranty on all parts and labour. All Breville service and warranty issues are exclusively handled by Breville Canada Directly. You can reach them at +1 (855) 683 - 3535.

All service and warranty issues are handled by De'Longhi Canada. You can contact them at 1-888-335-6644.What happens if the vacuum needs warranty work? Do I have to send it back to you? 

Canadian Dollars in Canada and USD in the US.

No. We Do Not. Every item sold is brand new in its original box. 

Absolutely. We have gone to great lengths to ensure our customers enjoy the most up to date security features on our checkout page. If you look closely at our URL, you will see the "HTTPS://" before our domain name. That indicates the security of the website and our check out page. 

When ordering online, Sales Taxes are charged based on the billing and shipping address. Once you have input your Billing/Shipping address, the system will automatically adjust for that province's taxes accordingly. WE DO NOT CHARGE PST FOR BC AND QUEBEC CUSTOMERS.

We price match. All we need is the link to the same product being sold at a lower price. We offer a 90 day price match guarantee on all items.

We completely get it, we change our minds too! Once an order is placed, we are able to alter or cancel it within 24 hours after order submission. After that period, if the item is shipped, the customer is responsible for the shipping cost.

We mostly use Canada Post & UPS. Items over $100 are signature required.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Ontario, Canada.

Depending on where we need to ship:

• Ontario and Quebec (Montreal) usually about 2-3 business days.
• BC and Alberta usually about 4-5 Business Days.
• Other Provinces generally about 3-4 Business Days.

All shipments over $100 are signature required. That means if no one is present to accept and sign for the package, the package will be sent to the closest Canada Post location to be picked up at your convenience. Also, a notice will be left to notify you of the location of the package. 

While we wish could, once the box is opened, we are unable to accept it back. 
In the rare event that an item does not work out of the box, please call us +1 (888) 742 - 1777 or send an email to support@coffeewarehouse.ca

Our working hours are: (Eastern Standard Time) 

Mon-Fri: 10am - 5pm 

Sat: 11am - 5pm 

Sundays: Closed.

Richmond Hill, Ontario, Canada. #3-8910 Yonge St.

We have been proudly serving Canadians Since 1999.